Enterprise Operations - Support Apprentice

You will be responsible for ensuring the highest level of service is delivered, high performance and quality is maintained and consumers of the service are valued. This is a role that has responsibilities of our largest market and so has high expectations, and is a fantastic opportunity for you to join an amazing company and make your mark. Along with the core functions of this role you will also be seconded to other teams within Enterprise IT including the following: Process & Project Support, Workplace Technology and Identity and Access Management.

These are some of the key ingredients of the role:
- Supporting end users with their IT needs globally, whilst providing excellent customer service and becoming a champion within our Techaway Support function
- Helping setup new JET employees with their devices and accounts
- Developing and learning about new end user technology (GSuite, Windows, Chrome OS, Apple macOS, New Devices)
- Setting up and supporting audio visual equipment and events
- Leading or supporting on projects within the team
- Creating/updating knowledge documents on processes within the team

The Apprenticeship:
As part of this apprenticeship, you will study and work towards the completion of a Digital & Technology Solutions Professional (DTSP) Level 6 Degree and will meet the criteria of the ‘Tech Consultant’ pathway. This is made up of technical training, workplace projects, off the job learning and an end point assessment.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance and setting up virtual environments. Training is delivered in person with expert trainers and will include self-guided modules created by industry specialists.

The role will require you to work 37.5 hours per week Monday to Friday, with 1 week in every 8 spent training with ADA and the other 7 weeks working at Just Eat.
You will receive a 25 days holiday package along with an additional day for your Birthday.

At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.